No worries, it happens to the best of us! Before your start applying, it's important to note whether you have an Innova/Craftsman branded scanner, or another competitor brand.

All you have to do is take a picture of your scanner + government ID (you can block off all info except for your name and photo). This is to prevent unsolicited submissions. Once submitted, our team will review your application and get back to you within 24hours.

If you're still confused, contact customer support at support@innova.com.

Unfortunately, our Tool Upgrade Program is only open to U.S. residents at this point of time. Should we open to Canada in the future, we'll update this page.

Innova has been around for 30+ years, and as such we have a lot of older customers who bought the tool many years ago. These scanners, while still functional, are not eligible for the latest firmware updates. Just like how Apple no longer offers updates for iPhone 4s, we are unable to provide support for an outdated device. It simply doesn't have the necessary tech to support our latest updates.

If you're new to the brand, it can be a great opportunity to get Innova's best at a fraction of the original price. By using our scanners, you're gaining access to over 100million ASE-verified fixes that we've accumulated over the past 30+ years. With over 650 million vehicle scans, we're reliably known for being America's no.1 diagnostic tool brand.

Oh, and did we mention that all our updates are free?